Exporting and Deleting Your Data

You have full control over your data. Here's how to export or delete it.

Data Export

What's Included

Export includes:

• Profile information
• All documents you've uploaded
• Generated summaries
• Question sets and responses
• Flashcard decks
• Chat history
• Learning analytics

How to Export

• Go to Settings > Privacy
• Click "Export My Data"
• Select data categories (or all)
• Click "Generate Export"
• Download when ready (usually within 1 hour)

Export Format

Data provided as:

• JSON for structured data
• Original format for documents
• ZIP archive containing all files

Data Deletion

Delete Specific Content

Remove individual items:

• Documents: Click delete in library
• Question sets: Delete from saved sets
• Chats: Delete conversations
• Flashcards: Remove decks

Full Account Deletion

What Happens

• All personal data removed
• Content permanently deleted
• Cannot be undone
• Login disabled

How to Delete Account

• Export data first (recommended)
• Go to Settings > Privacy
• Click "Delete Account"
• Enter password to confirm
• Account queued for deletion

Deletion Timeline

• Immediate: Login disabled
• 30 days: Data permanently erased
• During grace period: Contact support to cancel

Institutional Users

Data Ownership

For institution accounts:

• Institution may own some data
• Check with your administrator
• Some data may be retained for records

Educator Data

When educators leave:

• Course content may transfer
• Student records retained by institution
• Personal data can be deleted

Student Data

Students can request:

• Copy of their data
• Correction of errors
• Deletion (subject to retention policies)

Data Retention

Active Accounts

• Data retained while account active
• Unused data may be archived after 2 years
• Archived data remains accessible

After Deletion

• 30-day grace period
• Backups purged within 90 days
• Aggregate analytics retained (anonymized)

Legal Requirements

Data We Must Keep

Certain data retained for:

• Legal compliance
• Transaction records
• Dispute resolution
• Security purposes